Automating operational processes makes organizations cost-efficient and agile. Agility is an essential characteristic for an organization due to increasing uncertainty, changing competitive landscape and changing business environment that obligates organizations to act faster.
The New Normal created by the pandemic as well as the Russia - Ukraine war has caused an unprecedented rise in global cyber-security threats. Organizations now need to protect themselves against this new threat - the 'Cyber Pandemic'!
In a world where customer expect to engage with the organization 24/7 from all available channels, offering an employee experience is a key part of the Digital Transformation strategy of an organization. Customer service requirement via an employee experience to meeting customer expectation and driv